Client Services Manager
Actively looking to acquire a fulfilling, yet challenging position in the dynamic Customer Success or Account Management field. Cultivating my distinctive and exceptional ability to dissect & accommodate the needs of clients, while providing them with attentive service for a memorable experience.
University of D.C. Business Marketing
Baltimore County Community College Marketing & Entrepreneurship
Eastern High School Aug. 2000-June 2004
Qualifications and Activities
Initiating & Planning Projects Certificate from University of California Irvine
Results focused, strategic, & detail oriented – recognized for exceptional customer attention Excellent multi-tasker, with recognizably outstanding interpersonal and communication skills
Solutions first attitude, with an ability to work effectively across various internal & external levels
CRM Software expertise- Alert Management Systems, Office Administrative Proficiency- Microsoft Office, Outlook, Google Suite
Sept 2022-Present Signature Elevated Events Sales Support Specialist Los Angeles, CA
Coordinate materials, invoices, and delivery through Alert Management Systems, while anticipating and correcting any problems that arise.
Develop trusted, personal relationships with clients, driving successful events from event inquiry, consultation, development and completion- from individuals, country clubs, and movie studios.
March 2019- Sept 2022 Bright Event Rentals Client Experience & Event Consultant Los Angeles, CA
Successfully coordinate, track & facilitate events at major schools and festivals including USC, UCLA, The Grammys for up but not limited to 300+ attendees.
Expertise in interior and set design, floor planning, arrangement and entertainment.
Offer planning, consultation, and execution for professional planners, PR consultants, catering companies, and day to day clients in person and via phone.
Dec 2017- March 2019 JoyMode Event Facilitator Los Angeles, CA
Observed for stellar day to day customer interactions, while remaining punctual with in-person events
Leader in efficient operations management- coordinating special deliveries, and managing my routes.
Assist the team in organizing, and preparing custom orders for delivery, while managing larger events with packages such as photo-booth rental
March 2015-Dec 2017 Allied Party Rentals Event Sales Coordinator Washington, DC
Consistently exceed sales goals, contributing to record-breaking multi-million dollar months at the largest tent & rental company in the D.C. region
Provided strategy and implementation for organizing bookings and methods for development with regional events such as the Presidential Inauguration, National Book Festival, and City Lights Festival
Praised, and rewarded for my dedication, leadership, and account management and growth with customer service for small clients to large festivals and annual events, while managing office process
June 2014-February 2015 AAA Rentals Office Assistant Upper Marlboro, MD
Excelled in detail oriented customer service and sales in a fast-paced environment centered in face-to face interaction and order fulfillment, data entry, and sales. A large focus on the growth of the companies partnerships, as well as delighting individual customers on a daily basis
June 2013- March 2014 Baltimore City Paper Account Executive Baltimore, MD
Intense, mandated cold calling, to execute a quick, comprehensive sales turn-around, creating custom marketing plans, incorporating Print and Online marketing to grow local businesses.
Exceeded Monthly Quotas by up to 140%, and continued to manage and cultivate accounts