Operations Director

  • Nonprofit Full Time
  • New York
  • City: New York

Website Second Stage Theater

About Second Stage

Second Stage Theatre produces work entirely by 21st century American playwrights both on and off Broadway. Dedicated to adventurous contemporary plays and musicals, bold new interpretations, and unique theatrical experiences, the work at Second Stage reflects diversity and inclusiveness. Through the discovery of emerging talent and the commissioning of new work, Second Stage nurtures future generations of theater artists and welcomes a theatergoing audience of all backgrounds.

Job Description

Reporting to the Executive Director, the Director of Operations will be an agile project manager with responsibility for functional operations, information technology, and facilities management of Second Stage Theater’s three on- and off-Broadway theaters as well as its administrative offices.

Duties & Responsibilities

Building Operations

  • Oversee physical operations of Broadway’s Hayes Theatre, off-Broadway Tony Kiser Theater, off-Broadway McGinn/Cazale Theater and administrative offices
  • Manage Operations budget and expenses; ensure funds are being spent effectively.
  • Review, maintain and uphold vendor agreements; serve as point of contact to vendors
  • Review and approve invoices
  • Maintain permits (DOB, FDNY, etc) for all buildings; schedule inspections as necessary
  • Track maintenance; review and approve mechanical/operational work orders and advise management as necessary for future planning
  • Request and review RFPs for all necessary work outside of contracted maintenance
  • Implement and maintain LEED program requirements
  • Maintain rehearsal room reservation calendar


  • Continued development and implementation of life safety systems, evacuation plans and security systems in coordination with FDNY, NYPD and security team
  • Development and implementation of protocols for protection and security for VIP/celebrity performers and guests either working in or visiting the space
  • Maintain relationship with GBA security firm and set schedule for performance security

People Operations & Support

  • In collaboration with the ATPAM Theatre Manager, ensure the day-to-day management of porters, engineers, stage door staff and house managers as well as scheduling for unions
  • Process Patron and Employee accident reports
  • In collaboration with Director of Production and ATPAM Theater Manager, ensure that all union (Local 1, ATPAM, Local 751) rules are adhered to; attend to any union related issues, rate changes, questions, etc.

Information Technology

  • Oversee the Director, IT and general information technology strategy of the organization
  • Manage the identification, selection, and implementation of cost-effective technology solutions for all aspects of the organization
  • Provide technical assistance with internal computer hardware and software needs including new hire onboarding processes, where necessary

Capital Projects:

  • Coordinate and oversee the day-to-day activities of the full project development and design team including but not limited to the architect, consultants, owner’s representatives, construction team
  • Organize meetings with internal and external parties; coordinate logistics
  • Work closely with the project team and expeditor to coordinate governmental and community approvals (community board 5, LPC, DOB, FDNY) and to meet public agency financial approval requirements (DDC, DCA, EDC, OMB)
  • Work closely with construction team and architect to submit NYS funding requirement requests (or similar)
  • Ensure the timely completion of critical path items to keep the project on-schedule and within budget, and to meet project requirements and objectives.
  • Regularly advise and update the project team on project goals and objectives; work with Executive Director to regularly advise and update the senior staff, Building Committee, and Board of Trustees regarding project status and risk analysis
  • Provide ongoing oversight of and advise on capital project budgets, coordinate underwriting assumptions for possible construction loans, city financing, donor funding; regularly distribute budget updates
  • Review and approve contractor/consultant invoices and scopes of work; coordinate with assumed operating expenses and income

Skills & Qualifications

  • 8 years of experience in premises/facilities operations management, preferably in a theater or arts organization
  • Strong written and verbal communication skills; great attention to detail
  • Proactive self-starter; Adaptable and calm under pressure
  • Working knowledge of building/mechanical electrical systems; construction drawings; NYC/NYS building codes and laws; NYC Fire
  • Codes; H/VAC systems; General electrical, plumbic and carpentry
  • Knowledge of and enthusiasm for theater, performing arts, and arts education a plus

To apply for this job please visit grnh.se.

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