Client Engagement Administrator

NPAG is a consulting firm at the intersections of talent strategy, executive search, organizational development, and leadership & organizational capacity building. NPAG is dedicated to serving mission-driven organizations at the leading edge of movements for social change. Our core business is expanding the capacity and diversity of nonprofits by helping them build teams of leaders, changemakers, connectors, and disruptors to advance the missions they serve.

Over our 20 years in business, we have developed a team and company platform that is distributed and closely connected virtually from all regions of the U.S., and mobile as needed, to serve clients in their home communities. We offer a creative, energetic, family-friendly workplace environment – our 30 staff span all regions of the U.S. and around the globe, and represent a wide diversity of experiences, perspectives, identities, and both functional and subject areas. This allows us to provide the highest quality services with a full range of flexibility that results in a sector-leading value proposition for our clients and employees.

The strength and diversity of our team translates directly to the measurable impact of our work building healthy organizations in the mission-driven sector. Our clients do critical work, and we help them not just to identify and attract top talent, but to better understand the landscape of challenges and opportunities they face by effectively tapping the wisdom of diverse networks of leaders. The results speak for themselves, and to cite just one measure, over 70% of our placements since 2020 identify as Black, Indigenous, or people of color, and nearly 80% are women.

NPAG has grown significantly since its founding in 2002 with accelerated growth in the last two years. This growth and success present a need for a Client Engagement Administrator (CEA) to provide administrative support and project management to one of our home room teams led by a Managing Director.

This position will be a part of NPAG’s Core Support/Operations Team and report directly to Managing Director, Emily Wexler (based in Brussels, Belgium), and will support their engagements and their home room team with project management, scheduling, client communications, and development and delivery of client materials. This role will need to have a detailed understanding of the Managing Director’s portfolio of work and will be an active team member of those client engagements. As a critical team member, the Client Engagement Administrator will assist the Managing Director in identifying key team roles, developing and managing to project timelines, and work directly with clients and their team members to coordinate complex interview schedules and other critical meetings per established project plans. This role will also provide support to the Managing Director and their teams with facilitation (both technical and administrative) support during key client meetings, help to finalize and prepare client materials for delivery, and assist with sensitive client, candidate, and team communications. As a highly collaborative and nimble organization, the Client Engagement Administrator will also step in to support client engagements for other Principals on an as needed basis.

The successful candidate will be highly detail-oriented, tech-savvy, love to multi-task, be able to prioritize and manage tasks in a dynamic environment, take pride in providing the highest quality of client and team support, be able to act nimbly and productively to meet shifting priorities and tight timelines and be an active member of an amazing team of people who are passionate about the work we do. Additionally, they will have the ability to quickly gain a strong working knowledge of service offerings, team capabilities, and business development acumen to support the NPAG enterprise.

This is a full-time (35-hour standard work week), W-2 position. Candidates must be able to work effectively from home/remotely. Candidates should be willing to provide support outside of one’s standard business hours from time-to-time. However, our organization values a strong work/life balance and allows for individuals to craft a work schedule that matches their needs within the guidelines of being able to effectively support team, candidate, and client schedules and deliverables.

The salary range for this position will be $55,000-$70,000/year, commensurate with experience. Benefits include an annual bonus, 401K plan with employer matching, a generous health reimbursement plan (ICHRA), 3 weeks vacation, paid holidays, and end of year office closure.

CORE COMPETENCIES

Successful candidates will, first and foremost, be committed to serving the missions of our clients – including but not limited to their support of movements effecting change that advances racial equity and justice, immigrant rights, finance reform toward economic justice, child welfare, gender justice, educational excellence and opportunity, and environmental stewardship.

The ideal candidate will additionally have the following experience, skills, and competencies:

• A passion for and commitment to working with a team that is inspired by positive social change, driven to learn, and dedicated in its discipline to excellence.
• Strong project management skills ideally combined with experience supporting busy executives with complex scheduling needs, sensitive internal/external communications, and proofing/preparing client materials for final delivery.
• Excellent communication and collaboration skills including the ability to provide clarity of roles, deadlines, and team commitments across team members.
• Comfort working within a remote environment (must be based in Eastern Time Zone), and willingness to flex occasionally outside of standard work hours to support client/team needs.
• Proactive in outreach to obtain required answers, materials, or support to keep projects within established timelines.
• Reliable follow-up and delivery on mutually agreed-to tasks.
• Ability to work independently and to problem-solve effectively balanced with the wisdom to know when to seek guidance.
• Capability to craft clear, concise, and professional communications to clients or other external contacts.
• Ability to work across a team and to balance multiple lines of communication to ensure internal coordination.
• Desire to contribute to a growing enterprise and the ability to proactively recommend areas for increasing efficiencies both within own position as well as company-wide.
• Willingness to both provide and seek out performance coaching and feedback.
• Ability to multi-task and prioritize in a fast-paced environment.
• Strong attention to detail.
• Superior customer service skills.
• Strong work ethic and pride in quality work.
• Fluency and savvy with web-based technologies and apps such as the Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, OneNote, Teams), SharePoint, Zoom, SurveyMonkey, Doodle, as well as other project/work management tools such as CRM software or other database experience is preferred.

TO APPLY

Learn more about our team and our purpose at: npag.com

Candidates may submit a cover letter, sharing more about their interest in the opportunity and relevant experience engaging with people-related change efforts in their career, along with their resume via NPAG’s website.

NPAG is an equal opportunity employer that values diversity and strives for authentic inclusion. NPAG does not discriminate in employment based on any individual’s race, socioeconomic status, national origin, color, disability, religion, gender, age, marital status, sexual orientation, or gender identity and encourage all candidates to apply.