Client Engagement Administrator

NPAG is a consulting firm at the intersections of talent strategy, executive search, organizational development, and leadership & organizational capacity building. NPAG is dedicated to serving mission-driven organizations at the leading edge of movements for social change. Our core business is expanding the capacity and diversity of nonprofits by helping them build teams of leaders, changemakers, connectors, and disruptors to advance the missions they serve.

Over our 20 years in business, we have developed a team and company platform that is distributed and closely connected virtually from all regions of the U.S., and mobile as needed, to serve clients in their home communities. We offer a creative, energetic, family-friendly workplace environment – our 30 staff span all regions of the U.S. and around the globe, and represent a wide diversity of experiences, perspectives, identities, and both functional and subject areas. This allows us to provide the highest quality services with a full range of flexibility that results in a sector-leading value proposition for our clients and employees.

The strength and diversity of our team translates directly to the measurable impact of our work building healthy organizations in the mission-driven sector. Our clients do critical work, and we help them not just to identify and attract top talent, but to better understand the landscape of challenges and opportunities they face by effectively tapping the wisdom of diverse networks of leaders. The results speak for themselves, and to cite just one measure, over 70% of our placements since 2020 identify as Black, Indigenous, or people of color, and nearly 80% are women.

CEA ROLE SUMMARY

NPAG has grown significantly since its founding in 2002, with accelerated growth in the last two years. This growth and success presents a need for a Client Engagement Administrator (CEA) to provide administrative and project management support to one of our homeroom teams led by our CEO.

This position will be a part of NPAG’s Core Support/Operations Team and report directly to CEO Katherine Jacobs. The CEA will support Executive Office responsibilities, administrative duties, client engagements, and her homeroom team with project management, scheduling, client communications, and development and delivery of client materials. This role will require a detailed understanding of Katherine’s portfolio of work, and the CEA will be an active team member of those client engagements. The CEA will assist Katherine in organizational-wide activities, in addition to developing and managing project timelines and work directly with clients to coordinate complex interview schedules and other critical meetings per established project plans. This role will also provide support to Katherine and her homeroom team with facilitation (both technical and administrative) support during key client meetings, help to finalize and prepare client materials for delivery, and assist with sensitive client, candidate, and team communications. The CEA will spend about 70% of their time supporting client engagements and the homeroom, about 15% of time on Executive Office duties, and about 15% of time on administrative duties. The distribution of time spent in one of these categories will fluctuate depending on quarterly priorities.

The successful candidate will be highly detail-oriented, tech-savvy, multi-tasker, be able to prioritize and manage tasks in a dynamic environment, take pride in providing the highest quality of client and team support, act nimbly and productively to meet shifting priorities and tight timelines, and be an active member of an amazing team who is passionate about the work we do. Additionally, they will have the ability to quickly gain a strong working knowledge of service offerings, team capabilities, and business development acumen to support the NPAG enterprise.

This is a full-time (35-hour standard work week), W-2 position. Candidates must be able to work effectively from home/remotely. In a client services organization like NPAG, our work is often immediate, time compressed, and driven by client needs. Candidates must be willing to provide support outside of one’s standard business hours as needed. However, our organization values a strong work/life balance and allows for individuals to craft a work schedule that matches their needs within the guidelines of being able to effectively support team, candidate, and client schedules and deliverables.

Given this CEA role will hold additional executive and administrative duties, the compensation for this position will be $70,000-$75,000/year, commensurate with experience. Benefits include an annual bonus, 401K plan with employer matching, a health reimbursement plan (ICHRA), 3 weeks of vacation, paid holidays, and end of year office closure.

LOCATION: Washington D.C. / DMV Area (Remote)

CEA CORE COMPETENCIES

Successful candidates will, first and foremost, be committed to serving the missions of our clients – including but not limited to their support of movements affecting change that advances racial equity and justice, immigrant rights, finance reform toward economic justice, child welfare, gender justice, educational excellence and opportunity, and environmental stewardship.

The ideal candidate will additionally have the following experience, skills, and competencies:

• A passion for and commitment to working with a team that is inspired by positive social change, driven to learn, and dedicated in its discipline to excellence.
• Strong project management skills combined with experience supporting busy executives with complex scheduling needs, sensitive internal/external communications, and proofing/preparing client materials for final delivery.
• Self-starter, intrinsically motivated, and skilled in prioritization of immediate and longer term needs to keep multiple lines of work going.
• Strong attention to detail, highly organized, and receives joy from supporting others in this capacity.
• Proactive and strategic in outreach to obtain required answers, materials, or support to keep projects within established timelines.
• Reliable follow-up and delivery on mutually agreed-to tasks to drive projects forward.
• Ability to work independently, to problem-solve effectively, and build systems and processes balanced with the wisdom to know when to seek guidance.
• Excellent communication and collaboration skills including the ability to provide clarity of roles, deadlines, and commitments across team members.
• Ability to work across a team and to balance multiple lines of communication to ensure internal coordination.
• Capability to craft clear, concise, and professional communications internally and to clients or other external contacts.
• Desire to contribute to a growing enterprise and the ability to proactively recommend areas for increasing efficiencies both within own position as well as organization wide.
• Willingness to both provide and seek out performance coaching and feedback.
• Ability to effectively multi-task and prioritize in a fast-paced environment.
• Superior customer service skills.
• Strong work ethic and pride in quality work.
• Fluency and savvy with web-based technologies and apps such as the Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, OneNote, Teams), SharePoint, Zoom, Doodle, as well as other project/work management tools such as CRM software or other database experience is preferred.
• Comfort working within a remote environment (this position will be home-based).
• Available for local travel as needed and travel within the U.S. for annual team retreats.

TO APPLY

Learn more about our team and our purpose at: npag.com

Interested candidates are invited to submit a cover letter sharing more about their interest in the opportunity and relevant experience, along with their resume via NPAG’s website.

NPAG is an equal opportunity employer that values diversity and strives for authentic inclusion. NPAG does not discriminate in employment based on any individual’s race, socioeconomic status, national origin, color, disability, religion, gender, age, marital status, sexual orientation, or gender identity and encourage all candidates to apply.