General Manager

  • Nonprofit Full Time
  • Delaware
  • City: Newark

Website Newark Natural Foods

Job Summary

The General Manager is responsible for the operational leadership of the Co-op. In this position, the General Manager implements Board policies and management of the business in a manner that enhances the cooperative principles for member-owners, employees, members, and community connections. The General Manager will oversee and lead the management team to:

·        Ensure operational excellence by providing a variety of healthy, high-quality, and locally produced foods/goods.

·        Provide superb customer service from well-trained, educated, and motivated employees.

·        Be supportive of a thriving, ethical, sustainable, and economically sound enterprise for our member-owners, employees, stakeholders, and local connections.

·        Uphold, perpetuate, and foster the Co-op’s Ends Policy.


Essential Responsibilities and Functions


Board Relations

·        Attends all monthly Board Meetings and Finance Committee meetings.

·        Submits outcomes of the Board of Stewards’ overall policies, objectives, and metrics for the Board’s approval.

·        Provides the Board with financial and operational reports as required and/or requested.

·        Advises and informs the Board on current operations, including potential threats and opportunities.

·        Oversees and coordinates implementation of Board policies.

·        Provides necessary information to the Board within the required time frame.

·        Demonstrates ability to present material and ideas to the Board in an effective and well-documented manner.

·        Demonstrates openness to questions, suggestions, and constructive comments from the Board.

·        Manages senior management, including hiring, training, and discipline.


Financial Accountability

·        Strong understanding of financial documents including balance sheet, income statement, and statement of cash flows.

·        Knowledgeable of the entire accounting process including accounts payable, sales, margins, inventory, and general ledger.

·        Maintains necessary financial records.

·        Ensure preparation of annual capital, operating, and cash flow budgets (1-year and 5-year) for Board approval.

·        Demonstrates effective budget control.  Monitor deviations from budget, take corrective action, and report to Board on actions taken.

·        Report to Board monthly on financial performance of Co-op.  Provide financial analyses of current operations and future plans.

·        Controls cash flow to ensure regular discounting of bills, enhance purchasing power, meet all obligations when due, and meet all commitments.

·        Measures and evaluates revenue generating department performance to ensure appropriate contribution total financial performance.

·        Approve capital expenditures within Board accepted budget.

·        Obtain financing with Board approval.  Represent the Co-op in negotiating loans, leases and contracts.

·        Engages in financial planning, including the preparation of annual business plans and related budgets, and monitors operational performance against those plans and budgets.

·        Actively promotes the long-term financial health of the cooperative and report the financial condition to the Board.

·        Ensures protection of the Co-op’s assets.

·        Establishes, maintains and promotes a vital investors program that builds a sense of ownership among the investors.

·        Ensures highest level of credit standing.

·        Supervise the preparation of quarterly and annual account reconciliations, monitor and enforce compliance with tax and financial reporting standards.

·        Supervise the documentation of the company’s financial status and forecasts.

·        Ability to prepare and/or review financial reports for accuracy.


·        Develops and implements policies and procedures required to achieve operational excellence for a superb shopping experience by providing high quality goods and services, local and organic products, food safety and hygiene best practices, and outstanding customer service from well-trained, educated, and motivated employees.

·        Directs and supervises management team.

·        Reviews achievement of performance and service standards, taking corrective action when needed.

·        Oversees overall marketing strategy including but not limited to print and digital advertising, in-store promotions, and social media presence.

·        Observes proper and safe procedures for handling shoplifting, theft, robbery, and inappropriate behavior.


·        Responsible for selection, employment, training, performance review, and discipline of management with emphasis on internal advancement.

·        Develops pay and benefit programs to provide internal and external equity.

·        Encourages employees’ involvement as a resource for generating new ideas, highlighting and resolving existing problems, and identifying opportunities for improvement for sound policy development.

·        Maintains good working relationships with employees and is accessible.

·        Provides fair grievance procedures.

·        Oversees establishment and maintenance of training programs for job performance, safe working environment, and job advancement.

·        Follows store-wide policies and procedures as set out in the Employee Handbook and by the management team.

·        Ensures that the Co-op meets local, state, and federal regulations regarding wages, hours, and working conditions.

Member-owner/Community/Cooperative Relations

·        Directs and maintains the business as a cooperative society.

·        Obtains necessary input from members, stakeholders, and community connections about products, services, and issues affecting the Co-op.

·        Establishes and maintains excellent member relations.

·        Establishes and maintains ongoing cooperative and consumer goods-related education programs.

·        Establishes and maintains positive cooperative profiles in the local community and cooperative community.

·        Cultivates and maintains relationships with local food organizations and partners including local farms, natural foods producers, and related community-based organizations.

·        Provides education and support to local officials on matters related to regulations and other policies regarding local and natural foods and products.


Required Experience, Skills, and Abilities

·        Ten (10) years in business and personnel management in the grocery and/or retail industry OR

·        Bachelor’s degree in management or related field AND three (3) years in business and personnel management in the grocery and/or retail industry OR any equivalent combination of education, experience, or training.

·        Preference will be given to applicants with cooperative grocery experience and experience managing a grocery/café combination.

·        Excellent supervisory, organizational, and training skills.

·        Ability to understand and work effectively in a cooperative environment.

·        Excellent interpersonal and communications skills; listens openly to others; can explain complicated ideas in a variety of ways.

·        Skilled in establishing and maintaining strong relationships within a diverse community.

·        Ability to communicate with employees and customers in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.

·        Capacity to readily adapt based on evolving Co-op needs or in response to feedback.

·        Ability to maintain composure in highly stressful or adverse situations.

·        Ability to effectively use Microsoft Office (MS Teams, Excel, etc.), web-based communication boards, and electronic mail.  Strong Excel skills are crucial.

·        Proven ability to understand, interpret, and present financial data.

Essential Physical Requirements

·        Fine motor skills required to operate computers, printers, scanners, and other office equipment.

·        Periods of sitting and computer usage are required daily.

·        Nature of work often requires standing, walking, bending, stooping and occasionally lifting up to 50 lbs.

·        Due to the structure of the facility, must be able to climb stairs multiple times per day (or use elevator).



*The physical requirement described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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