Reservations Coordinator

  • Nonprofit Full Time
  • Utah
  • City: Park City

Website abilitycenter National Ability Center

Adaptive Nation

Job Type
Full-time, Year-Round
Park City, UT

The National Ability Center

We are the seekers and explorers, the fun-makers and adventurers. We believe life doesn’t stop unfolding just because we have a disability. We’re adaptive. Our NAC family draws from decades of experience working with people of all abilities, harnessing the power of specialized equipment, techniques, teaching methods and over 1,900 volunteers.


Job Summary
The National Ability Center, is non prohibit located in Park City, UT. You can help change lives every day.  Empowering those with differing abilities to reach their outdoor recreation and adventure goals. I CAN lives here at the National Ability Center. The Reservations Coordinator is a leader in the areas of individual and group reservations, customer service and office administration. This position supports and coordinates all aspects of the participant’s experience ensuring the best outcome for all participants utilizing the National Ability Center. A primary function of this and every position at the National Ability Center is to ensure that each member, guest, and visitor receive the highest caliber of service.

Paid medical insurance. Vision and dental insurance may be added at cost
Flexible schedules, paid time-off and holidays
Discounts on Ski Pass and industry pro-deals (based on availability and approval)
A work environment that celebrates recreation, inclusivity, and adaptability

Job Description

• Oversee & support the processing of group and individual reservations through our online portal, scheduling, billing, and the collection of required documents
• Utilize Salesforce to build campaigns, appointments, and create opportunities
• Act as liaison between program managers and participants to promote and sell appropriate programs for individuals’ and groups’ specific needs and/or adaptations
• Collection of payment in a timely manner and tracking on and following up with accounts receivable
• Provide pre-arrival confirmation letters and maintain a relationship with the customer throughout the entire registration process
• Ensure the input of high-quality participant data, maintaining filing systems for all registrations/ensure paperwork is compliant
• Check in participants and groups, ensuring attendance is completed for all experiences
• Consistently deliver a high-quality customer service experience
• Administer guest/visitor-specific marketing materials and be prepared to answer questions about all aspects of the organization including, but not limited to programs, tours, fundraising events, and volunteer opportunities
• Support organization with running/editing reports/routine database cleanup projects
• Field questions from stakeholders and communicate pertinent program related feedback to appropriate program team members and track it accordingly
• Create a nurturing, positive and professional environment while promoting policies and procedures among staff, volunteers, and community members
• Provide leadership in strengthening internal communications with staff at all levels
• Participate in and contribute to the training of all new employees and volunteers
• Oversee appearance, organization, maintenance, and safety of the reception area, lobby, front desk, and copy area
• Participate as a volunteer or instructor on programs
• Oversight of National Ability Center merchandise and physical/online store

Rate of pay based on experience: $18- $20 per hour
Schedule: Monday- Friday
Flexibility for weekends and holidays as needed.

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