Membership and Volunteer Support Specialist

We currently have an awesome opportunity for a talented, forward-thinking individual who shares our vision of helping Girl Scouts change the world for the better. Girl Scouts of Oregon and Southwest Washington is seeking a friendly and outgoing Membership and Volunteer Support Specialist, preferably with Spanish language skills, to support our Lane County service area.

What you’ll do

This is a dynamic role, responsible for the full lifecycle of bringing new members and volunteers into Girl Scouts and providing volunteers with ongoing support.

As a Membership and Volunteer Support Specialist, you’ll lead the development and execution of youth and adult membership recruitment and retention plans to achieve annual membership goals and outcomes, using methods that reflect the community’s strengths. You’ll be assigned to support volunteers and membership in a specific geographic area, including the Girl Scouts service unit teams.

You’ll also manage and support service team volunteers, including recruiting, selecting, appointing, training, and evaluating those volunteers. You’ll ensure volunteers learn and comply with Girl Scouts policies and procedures to promote member safety and the Foundational Girl Scout Experience.

Responsibilities include:

• Be an ambassador of the mission and values of Girl Scouts and the benefits of our programs in the community.
• Execute campaigns to invite new members and volunteers into Girl Scouts.
  Attend events and community engagements to invite new volunteers, youths, and their families into Girl Scouting.
• Build connections and partnerships with organizations in the community.
• Guide new members and volunteers through the process of joining Girl Scouts, and help them find the right place within the organization.
• Support volunteer and membership retention by providing excellent customer service and relationship management.
• Volunteer management, training, and ongoing support. This includes volunteer placement, supervision, and conflict mediation (as needed).
• Interpret and enforce policies and procedures with volunteers.
• Public speaking to both large and small groups.
• Training adult volunteers.
• Frequent local travel, up to 50% of the time, during the peak seasons.

What you bring

We are most interested in finding the best person for this job, who will be successful and satisfied in the role. If you believe you are that person, we encourage you to apply, even if you do not meet every qualification listed below.

• Outstanding collaboration and relationship-building skills.
• Sales and/or recruitment skills.
• Strong team and project leadership skills.
• Impeccable communication skills, including verbal and written, and public speaking.
• Analytical skills, with the ability to create, interpret, and present data and use data in effective decision-making.
• Computer proficiency, including Microsoft office suite and ease in learning new applications.
• Ability to travel to meetings, events, and community partner locations. Reliable transportation.
• Familiarity with the demographic and cultural needs of the service area.
• Preferred: Spanish language skills at an independent user/conversational level or better.
• Live within the Lane County service area and be familiar with the local community.

The Details

• Compensation – Full-time, nonexempt/hourly, starting at $21.15 to $23.27 per hour, depending on experience. Plus, $1.25 per hour for Spanish language skills at a conversational level or better.
• Benefits – Health, dental, life, long-term disability, and short-term disability insurance. We also provide a generous retirement plan, paid time off, and paid holidays. See more details on our website.
• Hours – Full-time. Must be willing to work a flexible schedule, including some evenings and weekends, and travel up to 50% of the time during peak seasons.
• Location – This position will spend a lot of time working in the field, which requires regular and frequent travel to meetings and events within the assigned service area. For office work, staff can choose to work remotely, in-office at our Eugene Service Center, or a hybrid. All necessary equipment will be provided by Girl Scouts. You must live within the Lane County service area and be familiar with the local community.

About Girl Scouts of Oregon and Southwest Washington: At Girl Scouts of Oregon and Southwest Washington, it’s our mission to build Girl Scouts of courage, confidence, and character who make the world a better place. Staff supports a network of dedicated volunteers who bring Girl Scouts programming to youths in their community. Since 1912, Girl Scouts has supported children and young adults to achieve their full potential—and today, Girl Scouts stands as the preeminent leadership development organization for young women. With Girl Scouts of Oregon and Southwest Washington, you can make a difference in the lives of Girl Scouts, adult volunteers, and the world.

Diversity, Equity, and Inclusion: We encourage, value, and honor diversity and support a culture of equity and inclusion. We are committed to fostering diversity at every level of the organization. We are an equal opportunity employer.

We recognize that a commitment to these values is a living commitment that requires attention, reflection, and continual action. All employees must support these efforts and participate in training, projects, and initiatives to forward this work. Click here to read our complete Equity Statement.